BOLO Helpline Table

BOLO HELPLINE – 0800-22227

BOLO HELPLINE Social Welfare Department, Special Education and Women Empowerment Department is affirmed to ensure the Women Empowerment in Khyber Pakhtunkhwa by establishing Bolo Helpline, Shelters and other Women related centers for marginalized and vulnerable sects of the society. The Department under the umbrella of Women Empowerment and by obliging the national and international commitments has established bolo helpline for the survivors of gender based violence. The said helpline was initially started with an MOU between Aiming change for Tomorrow and Social Welfare Directorate in 2017 with the commitment to incorporate the said center in Annual Development program to make it a sustainable service. Initially all the technical support including human resource was provided by aiming change for Tomorrow to Social Welfare Department. In 2018 ACT handed over Bolo Helpline to Social Welfare Department

Objective

Bolo Helpline aims to provide accessible response services to survivors of Gender-Based Violence (GBV) in Khyber Pakhtunkhwa. The services include psychological counseling, legal aid and advice, shelter, police protection, and medical aid with the support of a referral mechanism in Khyber Pakhtunkhwa.

Main Objectives of the Helpline

To establish an easily accessible centralized Help Line for receiving complaints of Gender-Based Violence, including domestic violence of economic or social character, within the requirement of Section 11(a) of the Khyber Pakhtunkhwa Domestic Violence (Prevention & Protection) Act 2021.
To establish strong referral mechanisms with District Protection Committees within the meaning of Section 04 of the Khyber Pakhtunkhwa Domestic Violence (Prevention & Protection) Act 2021.
To establish referrals with various facilities of the Government of Khyber Pakhtunkhwa established for the protection, relief, rehabilitation, and empowerment of women in the province.
To follow up cases of GBV or domestic violence with District Protection Committees.
To align the Help Line with the Police Department, Help Line 15, Rescue 1122, District Protection Committees for immediate rescue purposes, and Help Lines of other provinces for people residing in other provinces.
To educate and create awareness among women regarding the rights vested in them by Islam, the Constitution, and the general and special substantive and procedural laws.
To develop and maintain authenticated data on Gender-Based Violence in the province under the umbrella of the Government and to utilize the data for informed decision-making.
To increase awareness and sensitization regarding the protection of women against GBV and domestic violence.

ACTIVITIES OF BOLO HELPLINE

Bolo helpline has conducted more than 60 awareness raising sessions were conducted in different communities, Dar-uls-Amans and universities in order to raise awareness about the services of helpline and Gender Based Violence. Moreover, the helpline has celebrated International Women Day, 16 days of Activism, World Mental Health day, National Working Women day etc. Database of the helpline was also launched while celebrating 16 days of activism.

Helpline Utilization Summary

Year	Total Calls	Services	Awareness	Legal Aid & Counseling	Psychological Counseling	Referral Services	Other Calls
2017	399	355	170	67	63	55	44
2018	287	230	111	45	42	32	57
2019	320	247	118	57	49	23	73
2020	892	653	156	205	186	106	239
2021	462	292	78	94	58	62	170
2022	3188	2057	1190	313	168	386	1131
2023	13519	12259	9106	620	1083	1450	1260
2024	14906	12185	9811	513	279	1582	2721
2025	8885	7184	4625	459	293	1551	1957
2026 (Jan to April)	6746	3196	2987	129	163	494	880
Total	49604	38658	28352	2502	2384	5741	8532